FAQs
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FREQUENTLY ASKED QUESTIONS
What makes RevPro different from other medical billing companies?
Unlike many billing companies, RevPro never forces you to switch software — we adapt to your systems, learn them inside and out, and work as an extension of your team. We also offer specialty expertise in Personal Injury billing and out-of-network claims, plus true 24/7 support thanks to our U.S. and overseas offices.
Is outsourcing my billing really better than hiring in-house staff?
In most cases, yes — outsourcing saves practices money, time, and stress. With RevPro, you gain an entire team of veteran billers, coders, and compliance experts for a cost that’s directly tied to your collections. Our pricing model means you can’t match the same experience and performance by hiring in-house for less. Plus, your revenue keeps moving 24/7 — without sick days, downtime, or training gaps.
How secure is my patient data with RevPro?
Very secure. We’re fully HIPAA compliant, use encrypted cloud storage and secure file transfer, and follow strict protocols for remote teams. We also help clients complete HIPAA audits and connect them with certified compliance partners to stay protected.
Do you handle Personal Injury and auto accident claims?
Absolutely. Personal Injury and out-of-network claims require special handling — and we’re experts. From extra documentation and state laws to working with auto insurers and attorneys, we make sure your PI claims are submitted properly, tracked, and paid in full.
What software does RevPro use? Will I have to switch mine?
You never have to switch your system if you don’t want to. RevPro works in whatever EMR or PM software you already use. If you’d like to upgrade, we can recommend options — but we’re completely vendor-neutral.
How does RevPro charge for services?
We keep it simple and transparent. Most clients pay a small percentage of what we actually collect for you. If you don’t get paid, we don’t get paid — so we’re motivated to get you every dollar.
Who will I communicate with if I have questions?
You’ll have a dedicated account manager plus direct access to our support team. We provide regular updates, real-time reporting, and quick answers — so you’re never in the dark about your revenue cycle.
What if I need help with credentialing or HIPAA compliance?
We help with payer credentialing and connect you to trusted credentialing partners for specialized cases. For HIPAA, we assist with training and audits, and partner with certified compliance experts to keep you protected and up to date.
Do you have U.S.-based support or only overseas staff?
Both! RevPro has offices in New Jersey and Florida for U.S. support plus overseas teams that allow us to work around the clock. You get the best of both worlds — 24/7 coverage with local accountability.
